Customers Bank: 2025 mortgage rates, costs & approvals
How Customers Bank priced and approved home loans in 2025, measured against every lender in the official HMDA records.
HMDA legal name: Customers Bank · LEI 6UHRKD73G36IZYN3FC43
In 2025, Customers Bank originated 220 home-purchase, refinance and cash-out loans on owner-occupied single-family homes in 8 states — 1180th by volume among the 2,017 lenders profiled here.
On conventional 30-year fixed purchase loans its median rate was 6.375% (all lenders: 6.625%); its median rate spread was 19 basis points below the national median. Median conventional loan costs were $4,100, 26% lower than the national median ($5,570).
It denied 4.8% of completed home-purchase applications (all lenders: 8.5%).
How Customers Bank priced home-purchase loans
| Purchase loans, 2025 | Customers Bank | All lenders |
|---|---|---|
| 30-year fixed rate · conventional | 6.375% | 6.625% |
| 30-year fixed rate · FHA | 6.375% | 6.250% |
| 30-year fixed rate · VA | — | 6.125% |
| 15-year fixed rate · conventional | — | 5.875% |
| Rate spread vs. APOR · conventional | −0.06 pts | +0.13 pts |
| Total loan costs · conventional | $4,100 | $5,570 |
| Total loan costs · FHA | $7,830 | $11,310 |
| Total loan costs · VA | — | $6,490 |
| Origination charges (all types) | $800 | $1,860 |
| Borrowers paying discount points | 9.0% | 51.3% |
| Points paid, when paid (% of loan) | — | 0.87% |
| Borrowers receiving lender credits | 99.1% | 33.1% |
Medians shown with at least 20 loans. A lender's numbers reflect its borrowers (credit, down payment, loan size, location) as well as its pricing; HMDA has no credit scores. Rate spread = APR minus the average prime offer rate on the lock date, which removes most of the effect of when the rate was locked.
Loan mix and borrowers
By loan type
By purpose
Where Customers Bank lends
| State | Loans | Applications | Purchase denial rate | 30-yr rate* | Loan costs* |
|---|---|---|---|---|---|
| Pennsylvania | 206 | 224 | 5.0% | 6.375% | $4,080 |
| Delaware | 5 | 5 | — | — | — |
| California | 2 | 2 | — | — | — |
| Illinois | 2 | 2 | — | — | — |
| South Carolina | 2 | 2 | — | — | — |
| New Jersey | 1 | 1 | — | — | — |
| Nevada | 1 | 1 | — | — | — |
| New York | 1 | 1 | — | — | — |
*Conventional home-purchase loans, medians with at least 20 loans. Linked state names open Customers Bank's page for that state.
Counties where Customers Bank is a top lender
| County | Rank | Loans | Market share |
|---|---|---|---|
| Berks County, PA | 10 | 94 | 2.1% |
Check Customers Bank yourself
- FFIEC HMDA Data Browser — the official 2025 records filed under LEI 6UHRKD73G36IZYN3FC43.
- NMLS Consumer Access — confirm the company and loan officer are licensed in your state.
- CFPB Consumer Complaint Database — search complaints by company name.
- Compare your Loan Estimate from Customers Bank with similar 2025 loans.
This is a statistical profile, not a review or recommendation. HMDA data alone cannot show whether a lender complies with fair-lending laws, and a lender's medians depend on the borrowers it serves.
Lenders of similar size
Source: FFIEC/CFPB HMDA 2025 public LAR and filer list. Core segment: owner-occupied, single-family site-built, first-lien, closed-end purchase and refinance loans. Methodology